[Baz]

Thanks for all the replies, thus far...really appreciate it!

I don't know why I didn't think of doing this earlier, but I called my bank and had a nice conversation with one of their CSRs.

She offered to submit an inquiry/dispute to PP on my behalf and we decided to wait until Monday to see if PP gets it resolved first. I have my doubts but she said not to worry - they have considerable influence and should be able to get things resolved for me.

Will post updates as appropriate.....thank you all again!