[masraum]

Originally Posted by Baz

Thanks for all the replies, thus far...really appreciate it!

I don't know why I didn't think of doing this earlier, but I called my bank and had a nice conversation with one of their CSRs.

She offered to submit an inquiry/dispute to PP on my behalf and we decided to wait until Monday to see if PP gets it resolved first. I have my doubts but she said not to worry - they have considerable influence and should be able to get things resolved for me.

Will post updates as appropriate.....thank you all again!

Big banks are pretty near the top of the food chain for a lot of stuff. If it's one of the big ones, they get stuff done (or can if they want to).