[gchappel]

I purchased a dolphin robotic pool cleaner 8/15.
I bought a refurbished unit, same warranty as a new one- and 30 day return.
When I unpacked the unit there was a large crack across the handle someone had tried to fix with glue- unsuccessfully. I notified the company same day and they offered to exchange- as they agreed unit should not be broken with sharp pieces. I kept it about 2 weeks to be certain it worked in my pool and when I was happy with it- then did the exchange.
I received the second unit 9/1. It looked like new. When I set it up it immediately began throwing error messages and did not function properly. Notified seller 9/2. They had me do a bunch of resets, clean the impellor, send multiple videos, etc.
Starting 9/9, I have an email trail where I continually asked how to return this. The reply was always to try a different reset.
Now it will not even run.
They will not accept a return because it is over 30 days. It is over 30days from original purchase but NOT over 30 days on this faulty unit that I have requested to return for the past 2 weeks.
I even offered to purchase a new one- which would be more profit for them.
Do I start a complaint with my credit card company?
Not sure best way to go from here. I am at wits end, sadly.
gary