Quote:
Originally Posted by 911 Rod
Return is 30 days from initial purchase. If you have it in writing that you requested a return before that you are in your right to cancel via credit card. IMO
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That is the issue.
I received a damaged unit, but with their knowledge kept it to evaluate it.
I then exchanged it for a second refurbished unit- that never did work.
I asked to return the 2nd unit within 2 days of receiving it- but they wanted me to do all sorts of resets and cleanings. That took about 10 days.
I am now past 30 days from the original purchase, but only 10 days from the 2nd unit. In my opinion the clock started again when I received the second unit- they say no.
I should have actually returned it, got my money back and repurchased. Even they say then I would have no issue- but I am getting no where.
Off to get the credit card company Visa- involved.
I spend a lot on this card, and have never had an issue- so hopefully they will step in.
gary