Use the cheapest means first. Start with your CC company, then escalate from there.
If they refuse to comply with your request for a refund, how much are you willing to spend to resolve it? If the CC company is not successful, you have limited free options.
Quote:
Originally Posted by gchappel
In my opinion the clock started again when I received the second unit- they say no.
I should have actually returned it, got my money back and repurchased.
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This may be the problem. What you think is fair, and what their policy is (probably documented) may mean you're screwed. If they have the policy documented, then the CC company may not help you. Make sure the CC company knows you requested a return within 30 days.