[Baz]

Originally Posted by rfuerst911sc

Approximately 2 months ago I ordered truck cap clamps from Amazon for my S10 . The size suggested by the vendor didn't fit . I wasn't too worried about it but did leave a comment stating they didn't fit my Leer cap/S10 combo .

About a month ago an Amazon rep sent me an email asking for the details . I provided the details and they stated they would contact the vendor and discuss with them . Last Wednesday I received an email with return authorization.

I printed the pre payed shipping label , boxed up the clamps and dropped them off to USPS on Thursday . Last night I received an email from Amazon that the clamps were received and a credit would be issued to my CC .

While this particular process took some time keep in mind I never pushed for a return . I was going to eat the cost . It was pushed by the Amazon rep based on my comment about the purchase . I am impressed by their concern .

The few times that I've had a snafu and needed an Amazon CSR's help......they always came through with flying colors.....