[masraum]

I just got back from a weekend at my mother's. She'd previously been trying to save money, so had 1.5mb Internet for $25/mo. Over the last several years, they'd increased the price to >$60, but left the speed at 1.5mb. Most of what she does is go to new sites (which are full of videos and crap that suck on a slow connection), facebook (again, sucks over a slow connection), and getting pics and videos of the grandkids via text (which sucks over a slow link). I checked and got her an Internet connection over T-mobile for $40 (on our service so won't cost her a dime) and the speed is orders of magnitude higher.

She called ATT and said "I want to cancel my service." The guy asked why and she said "bad service" and within a few mins, her service was cancelled. I don't think he tried to cut the price or increase the speed or anything. He just cancelled the service. I was shocked.