Quote:
Originally Posted by jhynesrockmtn
I don't really know how dealerships work or get away with stuff, but back in the 90's I had a brand new Ford Explorer, 2nd gen I believe. It had a thump/thump in smooth pavement. I took it in, the service manager went with me on a drive, sure, I hear that too. The thing had maybe 1,500 miles on it. They brought it in twice for "repairs" and basically changed out the whole front end. He showed me the receipts. A few thousand in shop labor charged to Ford. It didn't fix a thing. I called the other Ford dealership in town. The service manager said, "does it have Firestone's on it". I said yes. He said bring it in. There's a TSB on those tires. A bunch of them have flat spotted. They put new rubber on it and it was fixed.
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I remember that. Ford Explorers were sold with Firestone Wilderness tires on them, and there was a problem with the tires. Ford blamed Firestone, Firestone blamed the issue on Ford telling people to air down the tires when going offroad or something like that. I worked for BF Goodrich/Uniroyal back then, and we were selling tons of the BF Goodrich Long Trail T/A tires at the time as people bought our tires to replace the Firestones. Firestone has bounced back since then, but at the time, it looked as if that "incident" was going kill the company.
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