[unclebilly]

Originally Posted by 911 Rod

I had an encounter with a walk in customer at my print shop and he left a damaging review on Google. I've tried to contact Google, but they make it so you can't. I thought about replying to the review, but I really don't know what to say.

Here is the review. I'll explain what happened after you read it.

"On two occasions my son not only experienced unprofessional, disrespectful behaviour from two employees, but one of said employees is the actual owner!

Says a whole lot about a business overall when the owner is disrespectful, shows the middle finger to a customer, and calls the police (because customer is "rude" for being politely assertive), but then hangs up when realizing the customer was recording the entire interaction. That man was prepared to lie to police!

There sincerely was no reason for this kind of mistreatment, and the only time my family or I have experienced such immediate, overt hostility, disrespect and mistreatment was because the person was racist and didn't care about making that known to us. This owner didn't say it in so many words, except to hint at his racist mindset by telling my son to go to the UPS in the 404 Plaza across the street, where my son would be more comfortable! (The people at UPS are ethnic).

Tbh, I use the UPS location regularly because they're professional, respectful to customers, and helpful. However, I'd stop taking my business there if they ever behaved in like manner as eCopy n Print.

Other than going to eCopy n Print to express my disappointment, this is a business I won't be using, and it is one cannot I recommend, especially for visible minorities."

The gentleman (he is a big man in his 30's and is white), came into my business looking to get some documents printed from an email that he sent to us while standing at the counter. I opened the 1st document to print it and he becomes very agitated that I did so. He keeps asking what gave me the right to open his personal information. I explain to him I need to open the document to be able to print it. He gets madder and I ask him to leave. He keeps going on about I don’t have the right to look at his documents and will not leave. I tell him to go to the UPS store to get it printing as I will not deal with him when he acts like this. At this point I’m worried he is going to come over the counter and become violent. I grab my phone and call 911 on my speaker phone. He still won’t leave even though I have the police on the line saying I worried about an irate customer that won’t leave. They are taking it very seriously. Now he’s going on about he’s leaving me a Google review. He pulls out his phone to take a picture of me and yes I gave him the finger for his photo. He storms out. His rant lasted about 5 minutes and yes I was scared. You never know if this is the day you die. I locked the front door for the rest of the day for fear of him coming back both for myself and my single female employee. Over the next couple of days he phones me telling me to check my Google reviews. There is nothing there so I assume Google rejected his reviews until he pretends to be his fatter leaving this review.
I don’t know how to respond. As crazy as this is, I really don’t want this out there. So many lies in his review.
I did open and read his documents after and this person has mental issues and a court order against him. I thought about emailing him before seeing the review and trying to help him with his problems as I have a relative that has mental illness as well, but I though better stay out of it.

Sorry for the long rant.

Why did you read his documents after he left? This is what made him upset.

Some printers can print by printing from a usb without opening the file, some print queues can print by drag and drop, sometimes you can right click on the attachment and select print.

Again, why did you read his documents after he left?