[masraum]

Originally Posted by Cairo94507

File a police report to document the encounter and keep a copy. Do not reply to the Google review as it may just set the guy off and cause him to return for more trouble. Talk to your employee and tell her how to respond and what to do should this individual ever return. If you do not have good security cameras that record sound and clear color images, get one. If the customer returns tell him he is not welcome in your business and to leave. Call the police and report the return of the customer and request a report and Restraining Order.

I think businesses in most places can ask the police to remove someone if they won't leave, and if they get there, they can also file a trespass on the customer that basically is a documented case of "never come back to this business". I assume it's like a slightly more business specific version of a restraining order which I think is more "don't ever get near this other person".