https://sellercentral.amazon.com/help/hub/reference/external/201808410
Rules are still the same as when I looked at them when dealing with a foul misleading re-seller years ago.
Essentially, Amazon rules are written in a way that if it isn't clear what arrived is from the seller than technically the order becomes a no show.
In my case I had a seller possibly send me a $7 single CD when I'd ordered a three CD + big book special addition album for $80. I had to ship it back to them at my cost and they could charge a 50% restocking fee that might have put me out $40 + return shipping.
The French Canadian ordered from amazon.uk to fulfill the order and their seller name was no where in the packaging that arrived. It stupidly had a "gift note" mentioning what might have been the seller's real name that the drop shippment included.
It arrived a month late on top of all that.
Once I realized the rules on drop shopping it took two phone calls but I was escalated to executive customer service on the second call and things were taken care of.
Quote:
Originally Posted by LEAKYSEALS951
Thanks. Good to know. I am working on being in a happy place with serene little looney tunes birds flying around me to keep a smooth heart rate. Your tidbit is a happy little note dropped into the peaceful serene garden of my perfectly happy mel blanc soul.
The item should show up this weekend. I will probably go buy it from a laps to support them tomorrow. Just because.
Thanks again, R.
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