I fly a lot. More than a handful of times the apu has been broken and unable to start the plane on its own. Only a few times have the pilots announced the jump start at the terminal. Within the last month, I had pilots refuse a plane in Chicago (after we boarded) and this crj that i was swapped for a different plane after the departure time was hit.
As for the first flight above, the pilots were standoffish when i told them they lost a canoe. “What really?!”, then a “we know”… I’ve also overheard them rant about passengers that are entitled, so i guess everyone gets the squeeze with a 9-5.