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difficult client, got lawyer after me, advice?
We did a 800k renovation for this women in the past year. We took care of business including dealing with the crazy neighbor. Done and now, we finished the outdoor kitchen. Owner requested restaurant style pull out spray for sink, stainless tops for workspace along with BBQ and cook top. Not big but a good amount of usable space. She claims she can't reach and the spring is too stiff for her liking, so we exchange for a normal faucet only to discovered that she wanted a longer spout. OK, a longer spout installed. Now, she claims she can't put in a pot due to the long spout but the spout can be swung out of the way. All Chicago commercial, so its not cheap. I had to bill her for that. She isn't happy and wanted 4500 bucks back. She's been told that there's no refund on wholesale faucets. I don't know how she came up with 4500? Its been a few months and I offer her 1000 for her unsatisfactory with the height. She is about 5' tall and shrinking due to age.
She has her lawyer after me but realistically, what can they do to me? According to this dirt-bag lawyer, she can make my life difficult. How so for such small amount. I understand small claims court but I am not sure if I even want to get further and just pay it off but its the principle that burns my chops. We worked hard for her.
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