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We have a basic king size Select Comfort we bought twenty some years ago. Separate bladders, no heat, cool or tilt, etc. In 2013 we opened it up to move it during a remodel and found mold. Called them on a Saturday, got a real human who spoke midwestern English and she looked up our mattress in their records and sent out replacements for every part that was effected. No questions asked. And apologized.
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