[ramonesfreak]

Had a great and unusual experience with Sweetwater today. Wanted a particular Les Paul. I’m not usually interested in open box guitars but figured it’s a small ding on side of the headstock and they have it at $1,050 off the $3,300 price. Figured people spend a ton on relics and Murphy labs etc so why not….and I’m gonna ding it anyway. When I went to check out, it wouldn’t let me finish checkout because I had designated Walgreens as my delivery Fed Ex delivery location….and the checkout process didn’t like this for whatever reason. Checkout said call first so I called and of course the call routed me to my designated sales account guy. He said why bother with a dented guitar….how about if I offer you the same discount on a brand new one of your choice.

I’m not usually the recipient of good fortune so I was speechless. So I got a tobacco burst Custom Shop top for $2,300. I’ve spent maybe $30k with Sweetwater over the years and never had anything like this happen. I guess it pays to call them and discuss purchases.

I love Sweetwater. Incredible customer service, always.