[David]

My wife has a 2022 Panamera. I do some maintenance and the dealer does some. I'm very particular about brake flushes since I thoroughly flush the system and I doubt most mechanics do so I told them I would flush the brake fluid and change the cabin filter before my wife brought it in for a recent old change. When she was there, the service advisor called me to ask about the brake fluid, cabin air filter and transmission fluid change. I told her I did the brake fluid and cabin air filter but this was the first I heard about the transmission fluid and they didn't mention it when we made the appointment. I said just do the oil change.

A couple days later I was backing her car out of the driveway and noticed the service light wasn't turned off. I called and they said since they didn't change the fluid, they wouldn't turn it off. I said I told you I changed it with fluid I bought from you! I said between not telling us about the transmission fluid replacement when we made the appointment and not resetting the light I was really not happy. I've also been considering a new car so I mentioned that too and how I was not longer planning to use their dealership for service or a new car. So am I the a hole?

I did call the service department manager today and he crawfished around it. Just never had this issue with Porsche not going above and beyond before.


A side story about why I'm especially particular about brake fluid changes: Several years ago my wife took her BMW in for an oil change and brake flush. When she brought it home I pulled the brake fluid reservoir just to make sure and sure enough it was old fluid. I called the BMW dealer, told them the fluid had not been changed and now I wonder if they really changed the oil which I can't check since there's no dipstick! They insisted the oil had been changed and said they'd flush the brake fluid if I brought it in. I said no thanks, I'll do it myself.

A month later, I took her car back to the BMW dealer for something else and the service advisor said I also needed to have the brake fluid flushed. Here we go!!! My voice went up one step and I asked her to check our records to see last time it was flushed and she said oh, just a month ago. My voice went up another level and I said you'd think so but no, you did not change the fluid because I checked when I got home. At this point I can see the service manager, who I've dealt with politely for years out of the corner of my eye get up and leave the service area. Now I'm well past my inside voice and say but I bleed the brakes since you didn't and it's very fresh fluid. With that got up and left with every other customer looking at me pissed off and the service advisor dumbfounded and ready to crawl under her desk. My last visit to that dealer.