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You are not being the A hole and have every right to be skeptical of worked performed.
My brother, who's very mechanically inclined and usually does most of the work himself, dropped his car off at the Volvo dealer for a brake fluid flush. When he got home he checked the caps on the calipers and all were dusty (untouched). He confronted the service advisor who called up the technician who supposedly did the work. The tech admitted he did not flush the brake fluid. Since the work had been paid for this is fraud.
The service advisor practically begged my brother to let them make it right. He ended up getting some free service out of them to make it go away.
I think this happens at dealerships far more often than people want to believe.
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Kurt
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