[Zeke]

I don't see why a dealer has to turn a light off if they did not do the work indicated. That is not to say I agree with the policy.

The BMW story is completely irrelevant. However, action on your part was optional. I would have filed a complaint on that one.

Does everyone realize that dealer service advisors are on commission? And that you don't have to have an ASE cert to do that job? One does not need any college either. It's gotten to the point that all they do is follow the computer prompts. If anything, they are trained in sales, not auto technology.