[ramonesfreak]

I do not think you were an ahole

I have finally reached my breaking point with dealers

I just had an issue where my truck less than 3,000 miles on it had the whole camera system go down. Not fun trying to park my truck without 360 cameras, I dont care how easy it seemed 'back in my day'. no thanks.

Took it to the dealer. I told them based on my research that the problem is likely that the video module is bad. She told me, nope, its a software issue. So, she updates my infotainment software and says, this may work or not work because GM is waiting on a permanent fix. I was thinking Huh, then what is this that you did? A temp software fix?

2 days later the system goes down so I call on a Saturday and speak to someone else and make an appointment. I followed up on Monday with my service manager and she says that she is cancelling my appointment and as she told me, I would have to wait for a permanent fix.

I asked her if she would be updating me about the fix and she said, nope, she has no way to track that and that I would have to keep checking back. I got really pissed off and asked her if I should call every few hours, every day, every few days or what and haven't you every used outlook calendar or whatever calendaring system your employer has installed on your computer and hung up on her

She had zero customer service skills and as a manager actually refused to offer me any solution other than to wait without cameras for god knows how long, expecting me to cross my fingers that someday a software fix would come out, refused to follow up with me, and wouldn't even attempt to diagnose this as a hardware issue which I suspected was the issue.

I should have left a google review. All I had to do was use the word "she" in it and her boss would have know exactly who I am talking about. I just didn't have it in me to risk this person's employment.

Instead, I took it to another dealer who agreed that some trouble shooting was in order and they quickly tracked the issue down to a bad video module...took a a month to get this all sorted but they replaced it and now the camera system is great. Unfortunately the dealer scratched my dashboard doing the replacement. I said nothing about this. Just bit my tongue and I am still stewing in my anger.

Since then, I had another issue with a faulty window cowling trim at the base of the windshield and wont bore you with the drama but I caught the service manager at this new dealer lying to my face because unknown to him, I overhead him and the tech discussing the issue...so I knew his explanation was BS.

Pitiful