[john70t]

Originally Posted by ramonesfreak

I just had an issue where my truck less than 3,000 miles on it had the whole camera system go down. Not fun trying to park my truck without 360 cameras, I dont care how easy it seemed 'back in my day'. no thanks.

-There is a a thing called 'Lemon Law'. Three attempts and then they have to buy it back legally.

Deep breath
It seems you have a particular set of skills to deal with a particular rogue high-level employee agent...which might hurt the company's reputation....and might costs them future sales.
It would be better if they took care of the problem themselves and made you whole.
Internally.
Less talking is more, once the point is made.

Originally Posted by ramonesfreak

Took it to the dealer. I told them based on my research that the problem is likely that the video module is bad. She told me, nope, its a software issue. So, she updates my infotainment software and says, this may work or not work because GM is waiting on a permanent fix.

-Possible solution provided by an experienced layman ignored. Refusing service to customer.
-No further attempt to make the customer whole again.
-Lying about corporate policy.

Originally Posted by ramonesfreak

I followed up on Monday with my service manager and she says that she is cancelling my appointment and as she told me, I would have to wait for a permanent fix.

-Deliberately sabotaging a possible service procedure to the detriment of customer.
-Loss of company service profit.
-Lying.

Originally Posted by ramonesfreak

I asked her if she would be updating me about the fix and she said, nope, she has no way to track that and that I would have to keep checking back.

-Another stall and lying.
-Have we gotten to Class Action yet?

Originally Posted by ramonesfreak

She had zero customer service skills and as a manager actually refused to offer me any solution other than to wait without cameras for god knows how long, expecting me to cross my fingers that someday a software fix would come out, refused to follow up with me, and wouldn't even attempt to diagnose this as a hardware issue which I suspected was the issue.

-Company representative acting in bad faith repeatedly.
-Refusing to make the customer whole.
-Deliberately blocking this repeatedly.

Originally Posted by ramonesfreak

I should have left a google review. All I had to do was use the word "she" in it and her boss would have know exactly who I am talking about. I just didn't have it in me to risk this person's employment

-Still plenty of time to publicly express your experience.
-On more than one platform.
-Did it get fixed? Don't be shy. It's a Y/N simple answer.
-Did 'she' fix it? Or 'he'? Or 'them'?
-It's your truck. And your problems using it. Day after day. And your loss selling it later. Get 'er done son.
-Don't play the identity game or accept sub-standard service.
-Unless you want to accept the weight of the entire world's problems..
-It's a small problem actually

Originally Posted by ramonesfreak

Instead, I took it to another dealer who agreed that some trouble shooting was in order and they quickly tracked the issue down to a bad video module...took a a month to get this all sorted but they replaced it and now the camera system is great.

-Great. Done. It works now.
-But there is still some residual bad feelings there.
-Those people will continue on with another customer.

Originally Posted by ramonesfreak

Since then, I had another issue with a faulty window cowling trim at the base of the windshield and wont bore you with the drama but I caught the service manager at this new dealer lying to my face because unknown to him, I overhead him and the tech discussing the issue..

-One step/battle at a time.
-Get the first one acknowledged and addressed, and out of the way, to your proven satisfaction that it is on record.
-Salmon still exist and are highly valued. They swim upstream facing a multitude of challenges and do their thing and are done.
-Humans are never done.
-If it still feels that important...swim upstream more.

Ripple in still water.