[masraum]

Originally Posted by RANDY P

Somehow the tech industry figures good salesmanship and customer service is to bug the **** out of the customer thru constant, egregious harassment.

Why, I have no idea why. Main reason I have bogus phone#'s and email addresses on record.

I used to work for the Cisco TAC (my company was outsourced to/for the TAC). Every Cisco case results in a survey. On the backend you had your "bingo score" which was the average of all of your survey scores (scores were 1 - 5 with 5 being good). Since we were outsourced our bingo scores were heavily monitored. We had to maintain a minimum that I think started out as 4.5 and then went to 4.59 and, I believe, went up higher after that, I don't remember for sure. It didn't take much to derail a good bingo score. I had a guy call in once, and within seconds as he described the issue, I knew what the problem was. In less than 5 mins, I had solved his problem. He gave me all 3s (I think there were 5-10 questions) because it was clearly a very simple problem so there was no point in giving me a 4 or 5.
I got a couple of all 1s scores, and those take A LOT of all 5 results to counteract. And sometimes those were because the person didn't read the instructions and thought "1" was the "best" answer.