[rwest]

Whenever I get a survey about a line level employee that I know is a management tool that some middle manager came up with, I always give top marks because I hate that management style.

When I first got promoted, the elevator company came to me with a yearly inspection contract and I’m not a lawyer and just looked at the total cost and it was reasonable, so I signed it and later discovered that the contract ran for ten years and renewed for ten years each time and you could only cancel in writing during the one month period before it auto renewed! Basically a lifetime contract. Well after a elevator repair was done, I got a phone survey and I praised the tech, but blasted the hell out of the “dirty” contract and their business practices. Well, the very next day the manager called and wanted to make it better, so we got an addendum that after the ten year period, it only auto renewed for a year each year. Which is good, because you never wanted to be without the yearly inspection, but now had the option to get out of it each year.