Quote:
Originally Posted by Matt Monson
...They cut open the boxes and things were strewn all over the place. Multiple thrust washers and clutches were lost...
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As a customer, I had a similar situation recently. I bought seat reupholstery covers. The vendor/brand is USA, but foreign manufacture. When they arrived, the box had been cut open by US Customs and resealed by DHL. However, the damage was significant.
As a customer, I called the vendor who reordered a replacement. But, I got the feeling they were trying to redirect responsibility to me (they didn't, but that's how it felt).
This is absolutely 100% damage caused by US Customs. But, do they have any accountability? Is there a way to make a claim against them? Who ultimately has to pay for damaged parcels?
And, it seems these situations are getting worse. Is there a change in current Customs attitude/behavior? Just curious.
