Quote:
Originally Posted by Zeke
Anything approaching 200/hr here would not last long unless they were very efficient and charging actual time vs. book time. it seems this is where dealers get the bad rep. They have a book time listed for almost every job. They bill the manufacturer book time. I'm not sure what the payment arrangement between the factory and the dealer is and we may never know the whole story.
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When I was a dealer, the shoe was on the manufacturer's foot to get us paid for warranty work. They had their own times for work that was done and it was roughly 2/3 of the published times for customer pay work that all dealers used. Companies like Mitchell determined how long a particular job should take and good mechanics often beat those times. Not so for the warranty times. My best mechanics could approach those times after doing a particular job maybe ten times but the lesser ones never got there. And, that didn't allow for pulling the car in, figuring out the work needed, getting approval and getting parts and then testing the car after it was finished. You could sometimes get a little diagnosis time and things like that but you really had to know all the ins and outs of the manufacturers system to find a few tenths here and there. We actually had a guy come around weekly to process our warranty claims for us. It's all he did, one dealer after another.
Everybody hated warranty work.