Quote:
Originally Posted by OsoMoore
The customer is happy getting a working car back. But as someone who works in a similar industry, you're probably even happier to have gotten back a failed unit, diagnosed the issue, and improved the process so it won't happen again.
Where I work we always get back failed units, and the lessons learned are critical to flight safety and process improvement.
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100% correct. Although it was disappointing to discover that the error was due to clumsy assembly ( by an external PCB house ) it has led to a decision to bring that part of the assembly in house. We are also looking at 'designing out' the need for a tube of goo for anti-vibration - perhaps using a cut to shape sticky pad instead.