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Ever notice when looking for a phone number to a particular company/business, to use their services the number is readily available with someone quick to respond and place your order.
But customer service and help phone numbers are buried deep in their websites (sometimes found faster with a Google search).
And once you've found that number you hear "We are experiencing an unusually high call volume at this time". I've actually had a call disconnected immediately after hearing that recording.
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Kurt
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