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******** is tough to reach directly because they run almost everything through their online warranty system, there’s basically no real time support. What usually works is submitting the claim again with very clear photos, part numbers, and a short description, then replying to the confirmation email if you get stuck, that sometimes gets a human review. Also make sure the warranty is filed under the exact order number the parts came from, because mismatches can cause the process to stall without telling you why.
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