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To me, it seems like all shipping is getting worse.
At the old work place, we would have parts fail on some of the computer systems. The contract was they would be replaced by the next day. They were typically shipped FedEx overnight, 10:00am delivery. But they would always get hung up between Minneapolis and La Crosse, and arrive the second day about 2:00pm, on the same truck as FedEx Ground deliveries.
The wife got a wrong UPS delivery this week. It wasn't UPS's fault, it was the shipper. The seller has the buyer's name and address printed again on a corner of the packing slip, and it looks like they cut that corner off and tape it to the outside of the box. Then they fill the order, put the slip in the box and tape it shut. Then affix the label to the outside, covering the little piece of packing slip. Well, they were close. My wife's first name and the first name of the other person started with the same letter, and the last names started with the same letter, but that's where the similarity ends. It didn't stop someone from slapping the wrong label on the box. I wonder if the other buyer got my wife's order.
I called their customer service and they emailed a barcode to print a return label / Call tag. My wife used her AOL email for this, and I found out she has over 30,000 unread emails.
FYI, UPS "access points" do not have printers to generate return labels, so I had to drive another 20 minutes to a UPS store to drop off the box. You'd think they would let you know that on their website.
Bonus. They won't ship her package until they receive the old one back. That means even if they get it back on time, that's a 10 day window of return time / ship time, and we will be on vacation when the replacement box arrives.
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