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Amex supposedly charges merchants the highest rates. Many don't accept it. Maybe Amex is trying to side with them now.
My recent experience:
1). Mom passed. Returned all her Comcast equipment at store and cancelled. Manager wouldn't give me cancellation paperwork ("it's all online now, don't worry"). Bills continued months later. Comcast known for that. Amex wouldn't let me reverse charges because they were already auto-paid by advisor.
2). Cancelled card. They sent final reduced bill which I paid. They waived late fees. Good.
They sent me letter that card account was cancelled.
4). Three weeks later they sent later saying they've added her number to her card account and another bill. WTH?
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Meanwhile other things are still happening.
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