[stevej37]

Originally Posted by Cairo94507

I had Optimum Cable for about 1 year. Horrible serve and outages all the time with 1-3 days before they could sort the problem. Never on my end, always their equipment that caused outages to the neighborhood. I finally went with Starlink.

I waited several weeks before cancelling Optimum to be sure we were good. Then I called and cancelled Optimum and mailed back their equipment. Got the guys name, date time, etc. Then the bills kept coming. I called and they said, "Yes, we see you cancelled your service and returned the equiptment but apparently our customer support rep. did not process the cancellation. So you owe us for that month. I did not pay and told them their mistake did not equate to my owing them more money. The next month another bill, now double. I called and they again confirmed they saw the cancellation but repeated the same BS about their employee did not process the cancellation. I refused to pay.

The next month, you guessed it, another bill. I called and they said they could not even see my account to discuss it as it was now locked. To get them to open it and discuss it, $79. I was pretty upset at this point as I do not ever have unpaid bills and this bothered me. I agreed to the $79 ONLY so they could view the account. They then repeated what they have always said. The next day they processed a charge for the $79 and 3 months of service after I specifically told them I was only authorizing the $79.

I called my CC company and they agreed the charges were fraudulently placed and removed them. For the next 2 years I got notices from collection agencies. I responded with a factual letter and copies of my extensive notes. I would never hear back from them. They would then sell their debt to the next collection agency and I would have to do it again. Finally (it appears) they stopped trying. So to sum up, OPTIMUM CABLE are actual thieves and fraudsters.

Wow...that sounds like a real mess. I would be very upset also.