Quote:
Originally Posted by porsche tech
Early in our marriage (been 55 years) in our first house, my wife bought “Lady Kenmore” or something top of the line washer and dryer from Sears. The guy installed them, started the washer and left. Halfway through the cycle it quit working. Wife called Sears and they said it would be a week to ten days before somebody could come out to look at it. She rightfully did not settle for that and they sent someone right away. He checks it out, says it needs a new timer, and calls his warehouse (on our phone—no cell phones in those days). Reports it will be a week to ten days to get the part. Again, my wife did not settle for that and said she wants a new unit. Guy gets on our phone again and reports it will be a week to ten days to get a new unit. My wife told him to take the washer and dryer back where it came from because she didn’t want it. We went up to the local appliance store (wife went to HS with the owner’s son). Sold us a Whirlpool I think (they made Kenmore for Sears)…same guy that sold it to us came and installed it and we had it for 30+ years.
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When I was buying my bachelor pad house, the day before closing on a final walk through inspection, I noticed the water heater was leaking. So the former owner had to replace it on his dime, with a Sears water heater. Closing went smooth, and I moved in on Saturday back in November of 1980. I go up to take my first shower in my new house and the water would not get cold. I go check the water heater, and I had to light the dang thing, and wait for water to heat up. I was tired and sweaty, but it was November and the water was COLD.
So I get my shower, and go to bed. Sunday morning, same thing no hot water.
So I waited for hot water again. I kept an eye on it, and the pilot light would go out on its own. Once the burner was going, the water got hot, but the burner would not re-light as the pilot light went out.
I called Sears, and they said it would be Tuesday before they got a repair guy out. So for two days, I had to get up early, and relight the pilot and get the water warming up. He replaced the defective thermistor and left. Guess what, same issue.
So out comes the same repair guy, and he puts in a new thermistor and that one fixed the problem. As I was selling the house 26 years later, the inspector saw a small leak in the water heater. So I had the honor of replacing the water heater, and the new owners got a new water heater. It worked fine.