My mother in law died a few months ago at age 93.
My wife is the executor of the trust. She (Mrs. Carrera) has been dealing with various banks, a credit union, various investment firms, the CPA and so on for 4 months.
The trust is getting some small refund for taxes. My wife was on the phone once and the IRS just said we are busy, goodbye. She tried again the next day and it was a 40 minute hold before she talked to a human.
Bottom line, to file for the refund Mrs. Carrera had to go to the brick and mortar IRS office in Downtown Oklahoma City.
So I drove to downtown looking for the office. There is no address sign on the building, and no sign about the IRS. Fortunately my phone knew where it was. We then had to find a parking garage in the area. After going around several blocks, we found a public parking garage, and on the 5th floor finally found a spot to park.
We had to walk for 3 whole minutes to get the IRS office, and there stood a cop. I said "we are looking for the IRS" and he said you found it. Empty your pockets, and he scanned me with a metal detector and go check in. Mrs. Carrera did the sign in, and we had an appointment for 9:30. The check in lady was very pleasant and we sat until about 9:40.
Show the agent several pieces of paper, and my wife's driver's license. Lots of typing on the computer, a few questions, more papers, and she said all if filed. The refund check will be mailed in about 9 weeks!
And the good news is we may well have to do that again next year.
The IRS office was dead quiet, like a library. We were the only clients there. That chore is done. What a pain the posterior.