[mike_the_man]

So, I called Pelican to put in an order. I press 1 to order parts. I'm on hold for about 5 minutes. Somebody answers, and I tell them that I want to some parts.

He says "just a second, I'll transfer you over to somebody that can do that for you." I thought thats what he was supposed to do, but no big deal. So, back on hold I go. A few minutes later somebody answers.

I say "I want to order some parts." The guy asks if it's for BMW or Porsche. I say Porsche. He informs me that he only does BMW, so back on hold I go again. This time the phone rings, and is picked up by an answering machine. I press the appropiate buttons to talk to somebody else, and back on hold I go again. Finally somebody answers, and I'm able to order my parts.

I order 12ft of vaccuum lines and some speed bleeders, and shipping comes to $17??? Seems a little steep. I realize that getting stuff to Canada is a pain, but $17? And, I'll probably have to pay duty as well.

Also, I wanted to order some used rear alignment shims, but I was informed that Pelican no longer deals in used parts. The thing is, there is still a used 914 parts section of the web page. So, does Pelican really not deal in used stuff anymore? If so, you better update your webpage.

On the plus side, everybody I talked to was very polite. I'm just a little miffed by the whole experience. I've ordered from Pelican before and never had any problems. So, whats the deal?