[mike_the_man]

Thanks for the reply Eli,

I understand that it may have just been busy when I called, and thats fine. I wasn't on hold all that long, so it wasn't a real big deal to me. Getting bounced around was getting a little annoying, and I was very close to hanging up, but it's all good.

Perhaps you should think about adding another option to your phone menu. For BMW parts press 1, for Porsche parts press 2, or something to that effect, if you specialists that will only deal with one type of vehicle. Just an idea.

I think my two major compaints are the $17 shipping for something that probably weighs a couple of pounds and can be sent in a pretty small box. It seems excessive to me, but I realize that shipping to Canada is more costly. Maybe $17 is reasonable, but it seems high to me.

The other problem was the used parts. So is it true that you no longer sell used parts? If not, then you should remove that link from your web page.

All in all, none of it was a real big deal. I was just slightly frustrated after I got off the phone, and felt I had to vent. Keep up the good work.