[DDS]

My experiences with Pelican have been fine, don't let any recent glitches sour you. Good service, fair pricing, and Waynes efforts and the BBS buys my loyalty and the willingness to pay at times a reasonable premium.
I know from experience that managing growth isn't easy and businesses stumble sometimes. It happens. Good quality companies handle problems with class, bad ones show their true colours.
Even relatively minor internal glitches can cause a increase in phone traffic which creates further problems (more calls) which can become an exponential increase in activity, easily exceeding the capacity of the business, (which is designed for steady-state, average conditions) then service collapses till the root cause (ie a move, new computer, whatever) is addressed. (This can happen surprisingly quickly, ask me how I know....) They'll get through whatever it is.

Dave