[Bill Douglas]

Ha, it sounds a bit like our tax department, you phone up, you get passed from one person to the next, to the next. All seemingly a bunch of idiots, who make lots of mistakes on your payment/refund. Then you make one small mistake yourself and some prick sends you a "your day in court is"...

We have a furniture place a bit like yours called Freedom Furniture. I love it, it's like doing battle in the jungle and sometimes you are a winner, sometimes a looser.