[Grady Clay]

89911

There is nothing nefarious about my question.
On this Forum there have been many anecdotal stories about shoddy treatment of customers and a few complementing good performance. By proposing the question as I did, I kept it in the abstract and toward the positive.

“The purpose of this thread is to define the ideal shop or dealer using your experience and imagination.”

Collectively everyone learns from an exercise like this. The shops and dealers get some valuable insight into what their (potential) customers think they want. Us pelicans, learn from each other the various aspects of the shops and dealers and perhaps what we should expect.

Yes, it might serve as a “how to” for someone wanting to start a shop or dealership.

The ideal shop or dealer IS one that is successful, profitable, and quality driven. Most important, it serves the varying needs of its customers. What are all the services the Ideal shop or dealer can offer? Are those services that the customers want and will utilize?
As an example; it is ideal to have most every spare part available. Should a shop or dealer put 75% of his investment in parts inventory? Of course not, inventory should be related to turnover. With the good service from PelicanParts, PCNA, and many others, a shop or dealer has access to a huge inventory he doesn’t have his investment in.

What is the ideal?

Best,
Grady