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horses for courses. In general I hate phones and prefer email. That way I have a trail that is easily searchable, have time to think through my responses, etc. IM is great for other things, since I can have a "synchronous" conversation while doing other things. And I can log that too, giving me a permanent record.
The only time I like the phone is for conference calls when we need to sort something out *now* instead of over the next few hours/days. That, and when I need to try and "read" someone by the inflection of their voice (during negotiations, etc). And in that case face2face is way better since I can check body language.
And you wouldn't want to read some of my emails. I treat some of them like formal documents, and in general spend a bit of time making sure I'm saying what I want to say with carefully chosen words. And I even talk about more than 3 things. Crazy talk I know...
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