Quote:
Originally posted by RallyJon
But DO they also remember what they did wrong and try to correct or improve going forward? Or is it always the customer's fault in the eye of the waiter?
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Oh, well if something goes horribly wrong, and the waiter/manager make no attempt to rectify the situation, it's natural to expect a bad tip. Actually, I've noticed that people tend to tip BETTER if something goes wrong but we try our hardest to make them happy (free desert, guest comps, etc)... it's the jerks that get GOOD service, don't complain about anything, and then stiff you that should be wary about ever going back.