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I think that the quality issue, to retailers, is certainly about the bottom line, but not to the obvious. The retailers talked about in above post are more into the credit business and thats where their focus is. Craftsman tools is just another way to hustle another credit card, and thats the business they are courting. The mechandise is a means to an end. Name brand clothing stores are now about credit than merchandise. There will always be a market for higher quality merchandise, but it now requires much more to operate that it did, say 20 years ago.
The Walmart mentality is here to stay. I see this mindset, towards less customer service and cheaper quality products in the industrial sector as well. So now, its not about the relationship you have with that customer, or the bind you helped him out of at 3 in the morning, its about who has the lowest price.
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