[cmccuist]

Lube, I was reading your post and thinking "this guy's a genius" right up until the part about apologizing while growing a tail!! I'm pretty sure I'm not going to use that technique. The rest I'll print out, laminate and keep in my wallet.

Most poignant is the advice to not solve their problem. I think it has something to do with if you solve their problem, they wont have anything to ***** about and then they'll start in on you!

Great advice! Thanks.