[84porsche]

Here is my question, where do you business guys drawn the line in dealing with your vendors/distributors? A little background is that my company orders from a particular vendor and merchandise we ordered was defective. We returned 12 (approx $150 value each) of these items to the vendor over 9 months ago and they still have not got around to providing us the credit. We held on to another 6 that were also defective becuase I figured that they should credit the first batch before bothering with the 2nd batch. But today they call me and tell me that they refuse to take the 2nd batch back because I waited so long to do anything about it. I have called repeatedly, faxed and emailed consistently over this time period trying to get something done. I would love not to deal with the vendor but the product(s) they carry are at good prices and specialty items. Is this the cost of doing business. Opinions please.