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Originally posted by 84porsche
I would love not to deal with the vendor but the product(s) they carry are at good prices and specialty items. Is this the cost of doing business. Opinions please.
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You have all the answers. The vendor has a product you need and they probably also supply your competition. You should have sent it all back at the same time after receiving a go ahead from the vendor-so I agree with their stance on the second return. They are clearly wrong about the refund on the first return, but you need to work with them in a diplomatic manner-perhaps a credit on your next shipment? The fact that your company operates on a C.O.D. basis speaks volumes. Quite frankly, my guess is they think your company isn't worth the effort.
Sorry to be so blunt-no offense meant. I own my company and deal with vendors all the time. Some cater to smaller businesses like mine, some to big companies only, and some supply anyone that calls. Businesses are all different, but I will tell you that no business owner or buyer sets up an account as c.o.d. on purpose. It's a pita for accounting. Therefore, my assessment that they don't really want your business.
PS-I've been re-reading some of the above posts. Do not, I repeat-DO NOT- play hardball with your vendor unless you have a couple of back ups in place. My wife worked in her medium sized, well established family business for years and related many a tale of people playing hardball with their company. Their response? They simply cut them off. Some customers just aren't worth the hassle.