Ok, here is the deal. In my younger days, I was THE national Track and Field one mile champion. 125 mile training weeks were common. Now 35 years later, I am paying a price: 2 achillies tendon surgeries, among other things.
In any case, if it was not for custom orthotics I probably couldn't walk, much less play tennis or jog.
Keep working with your vendor. Demand that they make them right. They'll get the message, eventually.