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That sucks.
But not all shops are like that. I used to work at a BMW/Porsche independent, and I saw everything that went on. They were very honest, never overcharged or did unnecessary work, and always tried to save the customer money.
I think that was not only the right thing to do ethically, but also from a business perspective. I think customers can tell, and word gets around. They've had more work than they can handle for almost 30 years now.
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