[legion]

Another install date...another promise broken.

Today I was supposed to have my carpeting at 9:30. I get a call at 9:15 from the installer telling me that his partner was in a car accident that morning and can't make it...but he can reschedule for Friday.

I'm furious. I seriously sat and stared at the wall for an hour because I didn't want to start yelling at my wife. When I felt I was calm enough to speak (I was seriously shaking with anger), I asked my wife what she wanted to do. We decided to go to Lowe's and speak with the store manager.

At the customer service desk we were informed that the store manager was in a meeting...and told we could speak with "Tim" the zone manager (see above). I explained that "Tim" was the guy who did jacksh!+ for us last time. She told me she would get the assistant manager. (Why couldn't she get him first?)

We explained the situation to the assistant manager. We stated that our carpet needed to be installed today, as promised. He said that he would go back and speak with all of the installers and try to get us someone today.

The assistant manager returns. He explains that the first available time for an installer is tomorrow at 10:30. (Funny how it took two weeks to book an installer for the first install date...) He also says that the guy who was in a car accident this morning was really in an ATV accident over the weekend. (Meaning he had time to make other arrangements and chose to jerk me around instead.) My wife and I agree...but we state that this is the absolute last chance. If the installer shows up at 10:31, the deal is off and we expect a full refund.

The assistant manager was competent and seemed genuinely surprised about our situation. It turns out the guy I referred to as the "district manager" was really a "zone manager"--meaning he managed a zone of the store. No surprise none of the people I talked to didn't want their management to find out how badly they had screwed up. It also seems that my letter to their corporate offices did exactly nothing.