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As a landlord, I have to deal with material issues on a regular basis. I refuse to use places like HD/Lowe's for major material supply. This includes ceramic tile, paint, carpet, major landscaping, and roofing. I DO use HD/Lowe's for minor plumbing supply, misc electrical, and some lumber. I would never even think of using these jokers for labor/installation.

There are many mom and pop specialty supply stores that would love to have your business. Sometimes you pay less, and sometimes you pay more, but the hassles are magnitudes lower. I can hash out enough stories to make the head spin.

Sorry to hear about the troubles. Hope things get straight soon.
jurgen