[jyl]

One thing I like is the Apple Stores. My wife's iBook had a problem (bad logic board), and although I was unhappy that the problem arose I liked being able to simply walk into the nearest Apple Store, spend 1/2 hour with the tech at the Genuis Bar, and leave the laptop there for repair, which was done promptly. Beats spending hours on the phone to India and then rooting through the garage looking for a box to mail the laptop in for repair.