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The customer service now sucks. When they took over ATT they replaced all the reps with voice prompting. You have to now talk to that voice prompt system that you're supposed to think is just like a live person.
I can't stand that. Drives me ape $hit having to conversate with this thing that refers to itself as "I"
I just keep pressing buttons until I get transferred to a live (human) operator, which in itself takes 15 minutes or so since there's probably only 2 of 'em for the whole country.
Talking machines are massively gay.
rjp
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