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I had service with Cingular since their Cellular One days and my first "bag" phone back in '91 or '92. Recently I went from having service at the office to no service. Other people in our industrial park confirmed the same issue. Called Cingular, they claimed nothing changed with the towers or service, but they would upgrade the phone software. Turn it off, turn it on and see what happens. Did this for over the course of two weeks. They finally said, must be a phone issue, I qualify for an upgrade, but I'd have to commit to another service contract. I had 6 months left on a two year deal. Told them no way, if they couldn't get service restored I was changing providers.
I ended up changing to Verizon and have no issues since. I just got my bill from Cingular looking for their $150 termination fee... will be sending back a letter telling them to stick it.
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